Tiki is the #1 B2C General Merchandise E-commerce company in Vietnam. We're also the #1 Online Book Retailer.
Mission (the Why): we believe customers buy things and services to make their lives better, happier. Our mission is to inspire and fulfill customer lives in every way possible.
Vision (the What): be the most trusted platform for customers and providers to interact, buy and sell anything with ease of mind.
We're growing triple digit 6 years in a row, thanks to our 100% commitment to authentic products from quality brands, combined with great customer services thanks to our end-to-end control of supply chain from our own Fulfillment Centers, Delivery fleet to our in-house TikiCare agents, online and cash payment systems. These allow us to offer 30-days Hassle-free replacement policy, fastest average Click-to-Deliver lead-time nationwide, which results in 80+ Net Promoter Score, 90%+ Customer Satisfaction Rating despite our growth and vast selection of products and services. Number of employees in Vietnam: more than 1000 employees.